Support Center
We're here to help! Find answers to common questions or get in touch with our support team.
Frequently Asked Questions
How do I sign in?
You can log in using Google Sign-In. Or, type your email and we’ll send you a sign-in link — no password to remember.
I forgot my password — what should I do?
No need to reset anything. Just use Google Sign-In or request a new email sign-in link.
What payment methods do you accept?
You can pay securely through our payment gateway using cards, UPI, or net banking.
I was charged wrongly. How do I get a refund?
Email us at info@sciolabs.in or contact us on WhatsApp.7-Day RefundIf it’s within 7 days of purchase, we’ll refund you — no questions asked.
How do I cancel my subscription?
Send us an email or a WhatsApp message to cancel. If you cancel within 7 days you’ll get a refund but access stops immediately. After 7 days you’ll keep access until March 31, when it ends automatically.
Having payment issues?
If your payment failed or you're experiencing subscription issues, we have comprehensive troubleshooting tools to help:
Check payment status and verify transactions
Manual payment verification and retry options
Subscription validation and account linking
The platform is not working properly. What should I do?
Check your internet and refresh the page. If it still doesn’t work, take a screenshot and send it to us by email or WhatsApp. We’ll fix it as soon as possible.
I found a mistake in the content. How can I report it?
Take a screenshot and share it with us on WhatsApp or email. Our team will correct it quickly.
How can I contact support?
WhatsApp: +91 94952 12484 (Mon–Fri, 9 AM–6 PM IST)
Email: info@sciolabs.in (we reply within 24 hours)
Phone: +91 94952 12484
Live Chat: Available on our website during support hours
Contact Information
Email Support
info@sciolabs.in
Response within 24 hours
Phone Support
+91 94952 12484
Mon-Fri, 9AM-6PM IST
Address
N-304, Ashiyana
Sector N, Lucknow
UP - 226012, India
Live Chat
Available on our website
Mon-Fri, 9AM-6PM IST